Privacy Policy
How personal information is collected, used, and safeguarded.
Information We Collect
We collect the following categories of information that you provide through this website: • Contact information (name, email address, phone number) • Mortgage inquiry details (loan type, property information, credit range, timeline) • Address and location information • Conversation content submitted through the AI mortgage advisor chat feature • Device and browser information collected automatically when you visit the site
How We Use Your Information
Your information is used to: • Respond to your mortgage inquiries and connect you with ALCOVA Mortgage LLC for follow-up • Deliver AI-powered mortgage education and guidance through our chat feature • Send transactional emails related to your inquiry (e.g., submission confirmations) • Improve site functionality and user experience
How Information Is Shared
We share your information with the following parties: • ALCOVA Mortgage LLC (NMLS #40508) — as the originating lender for mortgage-related follow-up • Email delivery service provider (Resend) — to send inquiry notifications and confirmations on our behalf • AI processing service provider (OpenAI) — conversation content submitted through the AI chat feature is processed by OpenAI to generate responses; no personally identifiable information is intentionally sent beyond what is included in the conversation text • Geolocation service (ipwho.is) — your IP address may be used to display approximate location information; no personal data is sent to this service beyond the IP address We do not sell your personal information.
Cookies and Tracking
This site uses functional cookies necessary for site operation, including session authentication. See our Cookie Policy for additional details.
Data Retention and Security
We retain your information only as long as necessary for the purposes described above or as required by law. We take reasonable measures to protect your information from unauthorized access, use, or disclosure.
Your Rights and How to Contact Us
You may request access to, correction of, or deletion of your personal information. Where applicable by law, you may also request that we limit the use or sharing of your information. To exercise your privacy rights, please contact us at: Phone: (973) 710-8025 Email: dopirhory@alcova.com